Privacy Policy

Personal Identification Information

To comply with Australian lottery regulations and age verification requirements (18+), we collect:

• Full legal name as it appears on government-issued identification
• Date of birth for mandatory age verification (must be 18 years or older)
• Government-issued identification number for verification purposes
• Residential address for prize distribution and regulatory compliance
• Contact information including email address and phone number

Payment & Financial Information

For ticket purchases and prize payments, we process:

• Payment card details (processed securely through PCI-DSS compliant payment processors)
• Bank account information for prize deposits and refunds
• Transaction history including purchase amounts, dates, and ticket details
• Tax identification numbers for prize payments exceeding regulatory thresholds

Lottery Participation Data

To provide lottery services, we record:

• Ticket purchase information including game selections, numbers chosen, and entry details
• Player account activity including login times, preferences, and game history
• Winning information including prize amounts, claim dates, and verification records
• Responsible gaming activity including self-exclusion requests and limit settings

Technical & Usage Information

When you access our website, we automatically collect:

• Device information including IP address, browser type, operating system, and device identifiers
• Location data based on IP address for retailer finding services (not precise GPS coordinates)
• Website usage data including pages viewed, links clicked, and session duration
• Cookie data and similar tracking technologies (see Cookie Policy for details)

Primary Service Provision

• Processing lottery ticket purchases and managing player accounts
• Verifying age and identity to comply with legal requirements (18+ only)
• Processing payments and distributing prizes to verified winners
• Notifying players of draw results, winning tickets, and prize claims
• Maintaining accurate records of transactions and player activities

Regulatory Compliance & Legal Obligations

• Complying with Australian lottery regulations and licensing requirements
• Reporting to regulatory authorities as required by law
• Conducting anti-money laundering checks and fraud prevention measures
• Maintaining required audit trails and documentation for regulatory reviews
• Responding to legal requests and court orders

Responsible Gaming Support

• Implementing player-set spending limits and self-exclusion requests
• Monitoring gameplay patterns to identify potentially problematic behavior
• Providing access to responsible gaming resources and support services
• Enforcing underage gaming prevention measures

Communications & Marketing

• Sending service-related notifications including purchase confirmations and prize alerts
• Providing updates about jackpot values, new games, and draw schedules
• Sending promotional communications (only with your explicit consent)
• Responding to customer inquiries and providing support

Platform Improvement & Analytics

• Analyzing website usage to improve user experience and functionality
• Understanding player preferences to enhance service offerings
• Identifying technical issues and optimizing platform performance
• Conducting aggregate data analysis while maintaining individual privacy

Service Providers & Payment Processors

We share data with trusted third-party service providers who assist in operating our services:

• Payment processors for secure transaction handling (PCI-DSS compliant)
• Identity verification services for age and identity confirmation
• Cloud hosting providers for secure data storage
• Email and communication service providers
• Analytics platforms for aggregate usage analysis

All service providers are contractually bound to protect your data and use it only for specified purposes.

Lottery Regulatory Authorities

We are legally required to share information with regulatory bodies:

• Australian lottery licensing authorities for compliance monitoring
• Tax authorities for prize payment reporting above legal thresholds
• Law enforcement agencies when legally required or for fraud investigation
• Financial intelligence units for anti-money laundering compliance

Winner Publicity

For major prize winners, we may share limited information as required by law or lottery terms:

• First name and suburb/region for large jackpot winners (as required by regulations)
• Prize amount and winning game details
• Photo and full name only with explicit winner consent

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights, property, or safety, or that of others.

Technical Security Controls

• 256-bit SSL/TLS encryption for all data transmissions
• Encrypted database storage for sensitive personal and financial information
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure backup systems with encrypted offsite storage

Administrative Security Controls

• Strict access controls limiting employee access to personal information
• Mandatory security training for all staff handling personal data
• Confidentiality agreements for all employees and contractors
• Regular security awareness programs and policy updates
• Incident response procedures for potential security breaches

Payment Security

All payment transactions are processed through PCI-DSS Level 1 compliant payment processors. We do not store complete credit card numbers or security codes on our servers. Payment data is tokenized and encrypted at all times.

Retention Periods

Data Storage Locations

Your personal information is stored securely in Australian data centers that comply with Australian privacy laws and industry security standards. Data may be temporarily processed outside Australia by trusted service providers who are contractually bound to protect your information according to Australian privacy standards.

Secure Data Disposal

When personal information is no longer required, it is securely deleted or anonymized using industry-standard data destruction methods including secure deletion, overwriting, and physical destruction of storage media where applicable.

Right to Access

You have the right to request access to the personal information we hold about you. We will provide a copy of your information within 30 days of receiving your request, subject to identity verification.

Right to Correction

If you believe any information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. We will update your information promptly upon verification.

Right to Erasure

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Account information related to regulatory compliance and financial records may need to be retained for specified periods.

Right to Restrict Processing

You can request that we limit how we use your information. For example, you can opt out of marketing communications while maintaining essential service communications.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider where technically feasible.

Right to Object

You may object to processing of your personal information for direct marketing purposes or based on legitimate interests. We will honor such requests unless we have compelling legitimate grounds to continue processing.

Right to Complain

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Types of Cookies We Use

Analytics & Tracking

We use analytics tools to understand website usage patterns and improve our services. These tools collect information such as pages visited, time spent on pages, and navigation paths. All analytics data is aggregated and anonymized where possible.

Managing Cookie Preferences

You can control cookie settings through your browser preferences or through our cookie consent banner. Blocking certain cookies may impact website functionality. For detailed instructions on managing cookies, please see our Cookie Policy.

No Intentional Collection from Minors

We do not knowingly collect, use, or disclose personal information from individuals under 18 years of age. Our registration process includes mandatory age verification to prevent underage access.

Age Verification Procedures

• Mandatory date of birth verification during registration
• Government-issued identification verification for account creation
• Age gate on website access requiring explicit confirmation
• Retail partner training to verify customer age at point of sale

If Underage Information is Discovered

If we become aware that we have inadvertently collected personal information from an individual under 18, we will immediately delete such information from our systems and terminate any associated account.

Parental Responsibility

We encourage parents and guardians to monitor children's online activities and prevent access to lottery websites and materials. For resources on protecting children from gambling harm, please visit our Responsible Gaming page.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an active account
• Display a prominent notice on our website
• Request your consent where required by law

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Our Privacy Team

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: