Get in Touch

We aim to respond to all inquiries within 24 hours during business days (Monday-Friday). For urgent matters, please call our phone line during business hours for immediate assistance. Email inquiries received on weekends will be addressed on the next business day.

Our customer service team is available during the following hours (Australian Eastern Standard Time):

• Monday - Friday: 9:00 AM - 6:00 PM AEST
• Saturday: 10:00 AM - 4:00 PM AEST
• Sunday: Closed

Email inquiries can be sent 24/7 and will be addressed during the next business day.

Yes! Our team can provide detailed information about all our lottery games including odds, jackpot values, ticket prices, and draw schedules. Visit our Lotteries page for complete specifications, or contact us directly with specific questions about any game.

Visit our Locations page to find authorized lottery retailers across Australia. Each location listing includes the full address, phone number, and a Google Maps link for easy directions. If you need help finding a location, feel free to contact us and we'll assist you.

We take responsible gaming very seriously. For comprehensive information, support resources, and professional help options, please visit our Responsible Gaming page. You can also contact us directly, and we'll connect you with appropriate support services.

Yes, we take data security seriously. All information submitted through our contact form is encrypted and stored securely. We only use your information to respond to your inquiry and do not share it with third parties. For complete details, please review our Privacy Policy.